Secret Santa Bundle Pack
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Ghost Toof
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Orange-Utan
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Jammy Dodgers
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Orange Biscuits
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Purple Nuggets
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3wok OG
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Forgotten Strawberries
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Illuminauto #47 - Strawberry Stomper
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Illuminauto #46 - 50 Shades of Grape
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Illuminauto #45 - Sweet 'n' Smelly
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Illuminauto #44 - Pinot Noir
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Illuminauto #43 - Sour Gummy Bears
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Illuminauto #42 - Grizzly Crinkle
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Illuminauto #41 - Bear Assed Monkey
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Illuminauto #48 - Pink Livers
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White Crack
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Toofless Alien
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Sour Crinkle
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ManBearAlienPig
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Grape Walker Kush
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Gold Glue
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Forgotten Cookies
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Double Grape
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Alien Vs. Triangle
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Canna-Cheese 1:1
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Wookie Special
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Walter White
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Toof Decay
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Sour Crack
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S.O.D.K
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Ripley's OG
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Hubbabubbasmelloscope
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Fantasmo Express
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Chemdogging
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24 Carat
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Super Orange Haze
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Strawberry Nuggets
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Sour Stomper
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Sour Livers
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Skywalker
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Samsquanch OG
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Pink Panama
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Orange Diesel
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Northern Cheese Haze
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Mango Smile
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Livers Bx1
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HubbaBubbaHaze
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Fugue State
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Forum Stomper
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Creme de la Chem
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Cosmic Queen
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4 Assed Monkey
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3 Bears OG
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Oink! No favourites here! 

Help Center

For all your burning questions.

General

Do I need to create a new user account?

Yes, we are not copying any data over from the old system to start with a clean slate and also not to risk any data privacy breach.

Why do I need to create a new user account? I can’t do guest check out for the discount code.

Previously we had the problem that customers would enter the wrong details in a rush situation with the drops, and we had then later to correct the data. So, with everyone setting up their account with the test opening, it will make it easier and quicker for you to check out the following opening when we have seeds back on sale.

I had previously subscribed to the newsletter. Do I need to subscribe again?

Yes, please subscribe again. We are not copying over datavfrom the old system and are starting fresh!

Where is the new strain guide?

Now we have a new interactive strain guide that allows you to filter our strains using the parameters that suit your needs, with more information right on the product card. We are also currently working on a new strain guide in PDF version for you to download which will be released once we’ve finished all the work for the webpages.

Do you sell autoflowers?

We ONLY sell autoflowers! All of our strains & freebies are autoflowering and feminized.

Where should I give feedback on the new site?

If anyone experiences any technical difficulties with the site, it would be super useful if you could provide us with the following details for us to investigate.

 1.) what device are you using, mobile/tablet/desktop/laptop

 2.) what browser?

 3.) where on the site and what was the issue exactly? - a screenshot as well as a description would be extra helpful.

 If the above information could please be emailed to info @ mephistogenetics .com that would be grand!

 Also any input, any spelling mistakes or suggestions for improvements are welcome.

What's the difference between the different lines?

Our lines can briefly be summed up as follows:

Originals: Where is all began. Strains that put Mephisto on the map and the basis for many of our Artisanal strains that followed.

Artisanal: What we see as the pinnacle of our breeding efforts, using established photoperiod strains and creating the cutting edge of modern-day automatics. Selectively bred until at least F4 before release.

Limited Editions: Strain crosses from our offerings, they usually start life as Illuminautos or exclusive freebies, produced with the idea of a longer run than Illuminautos.

Illuminautos: F1 crosses of our strains, produced in lower numbers as one-off crosses. Our most popular Illuminautos often find their wayback into the catalogue as Limited Editions, or even Reserva strains.

Reserva: When a Limited Edition or Illuminauto is just so good it needs a permanent place in the catalogue, it finds its home here as a Reserva strain.

Medicinal: Just that. CBD strains developed by us for their medicinal benefits.

What strain would you recommend for me?

We don’t provide personal recommendations for strains - all the information we have about strains is detailed on each product pages, or you can browse through our Strain Guide section which should provide more insight. Otherwise, join our community on Reddit and AFN.

How can I contact you?

If you have a question for us you can use our Contact Form

Are you active on Social Media?

Yes! We have a presence on the following sites:

Facebook

Instagram

Reddit

AFN

Ordering

When will X strain be back in stock?

We can’t always give exact dates on when certain strains will be back in stock, unfortunately. We will announce across social media and via our Newsletter when we have a strain back in stock.

How do I know my order has actually gone through?

There are three ways you can use to double check.

- If, once your order is complete, you receive an order number on the screen.

- You will be sent a confirmation email of your order. (If you can’t find it, check your Junk folder as it might be hiding in there.)

- If you log in to your account, the order will show with the status ‘Processing’

My order isn't showing in my account, why?

It's possible that you were not logged in to your account at the time of ordering. You can use our Order Form to check the status of an order made as a guest. You can also send us an email using the Contact Form so we can associate the guest order with your account.

Can I add something to an existing order?

I’m afraid not. If you'd like to buy new items, you'll need to place a new order.

Can I combine multiple orders?

We are really sorry, but we are not able to combine orders. Once orders are placed they are going straight to our new packing system and we can't add additional items to it.

What is the current status of my order?

You can log in to your account to see the status of your order. It will be marked as one of the following:

- Processing: This means we have received payment from you and your order is in line waiting to be packed and shipped.

- Packed: This means your order has been packed is ready for shipment shortly. You will receive another email notification when your order reaches this step.

- Complete: This means your order has been shipped and a tracking number (if using a tracked service) is available for you. You will receive email notification of this status along with your tracking number.

I've provided the wrong address. What can be done?

If your order has yet to be sent out, please send an immediate email to us via our Contact Form, or reply to your order confirmation email. If you order has already been shipped you will need to contact the shipping company as soon as possible.

How do I cancel my order?

Before your order ships, you can use our Contact Form or reply to your order confirmation to cancel your order. We will be able to refund your payment if done by credit card, however the system doesn't allow any refunds for crypto payments. However, once the order is shipped we can't cancel or refund it.

What voucher codes do you have?

We don’t currently offer any voucher codes - we may intermittently offer them for Newsletter subscribers and you can sign up for that here.

Your X store doesn't have a strain that I'm looking for, can I order from one of your other stores?

Unfortunately, we can only ship to the region specific to each store.

Freebies

Freebie Numbers

Our freebie tiers are as follows based on a single order and do not include postage:

$15-59: 2 free seeds
$60-119: 5 free seeds
$120-179: 10 free seeds
$180-239: 17 free seeds
$240+: 25 free seeds

All amounts are calculated with our base currency of USD. We don’t currently offer additional freebies for orders with a higher value. We can't combine multiple orders to reach higher freebie tiers, since we have a packing team with multiple locations.

Are my freebies automatic?

Yes, all of our offerings, including freebies are both automatic and feminised.

Which freebies will I receive?

Our freebies are provided as a courtesy in a lucky dip manner. We will do our best to give a variety on higher freebies tiers, however freebies are often limited in quantity and therefore we CANNOT guarantee a mix. Freebies are calculated on the total sale EXCLUDING the shipping cost. The use of discount code could result in a lower freebie tier. Freebies can be anything from our current catalogue, extinct or out of stock strains, or exclusive freebie crosses!

Can you provide some strain information on the freebies I received?

Possibly, but not always. If it is a current or past catalogue strain, the information will be on our website. If your freebie is an exclusive freebie cross, these are F1 and untested so we don’t have information on them. If you grow them out and want to provide that information though you can do through our Contact Form. Some of these crosses may find their way into the catalogue if enough people love them!

Payments

How can I pay for my order?

We currently accept the following credit/debit cards - Visa, MasterCard, American Express, JCB, And Discover

and we accept the following cryptocurrencies - Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, Dai and USDC

I can’t see a charge from Mephisto Genetics on my bank statement?

To process card payments, we use Authorize.Net with ourpartners: URB Sciences Inc. so you will see them mentioned on your cardand/or bank statement.

My payment was declined, what can I do?

It isn’t always obvious to us why a payment was declined. It could be something as simple as using the wrong billing address, or something more complex such as your bank restricting which regions you can purchase from.

My payment was declined but charges are still showing on my statement, why?

These are pending payments - your bank will assign funds that were to be used in the order transaction. These funds will be made available to you once our payment provider communicates that the transaction was declined to your bank. You can usually contact your bank to have these funds returned quicker.

What currency do you charge in?

Our base currency is USD. Your bank will deal with any currency conversions on their end, this could lead to minor discrepancies between your order total and what your bank eventually charges you.

How do I place a cryptocurrency payment?

To pay with crypto currency, please select pay with Coinbase commerce at the checkout.

You will then have the option to select from a variety of coins, BTC, Ethereum, USD Coin, Litecoin etc

Then you can sign into your Coinbase account directly, use your Coinbase wallet, or using an external wallet to pay sending the amount on screen to the address provided.

Depending on the currency selected, it can take anything from a few minutes onwards for your transaction to be confirmed.

(We would advise not to close the Coinbase commerce window, or Mephisto window during this process.)

Once confirmed you will see the Coinbase commerce page say so, and you can view your receipt.

When you look at your Mephisto order page it will now have updated to ‘order confirmed’

You will also receive an email with your order confirmation.

Job done!

I placed an order with crypto payment and haven’t received a confirmation email yet!

Please make sure to transfer the correct amount, if you underpay the transaction is not completed and the order status is still pending. Unfortunately, we can’t cancel/refund any crypto payments.

Shipping

How long will it take to ship my order?

We aim to ship all orders within 10 business days of receiving payment. Also, sometimes delays can occur when we receive large quantities of orders at the same time.

Do you offer stealth shipment?

For orders in the US we don't offer stealth shipment, however we went a great length to keep the packaging as discreet as possible. The only information displayed on the parcel is your name and delivery address along with a return address, that is not listed as Mephisto Genetics and our website address does not appear anywhere on the parcel!

How long will my order take to arrive?

At Mephisto Genetics we pride ourselves on our quick service. You will receive a USPS tracking number once your order ships. USPS usually delivers within 10 days, but with COVID allow up to 21 business days.

Unfortunately though, delays are outside our control, so if your order status has been updated to: Complete and you have still not received your parcel after 21 business days, please first inquire at the USPS office/website with your tracking code. Then if you do not get satisfactory answer from them, reply to your order email, with the reply from USPS and we will try and sort the situation out as soon as we possibly can.

How much is the Shipping?

The current shipping price are:

USPS priority (Up to 3 business days) $11.00

UPS priority (up to 5 business days) $12.50. [Does not deliver to PO boxes]

What will my seed parcel look like?

Your parcel will look like an other standard priority parcel in the postal system. The only information displayed on the parcel is your name and delivery address along with a return address, that is not listed as Mephisto Genetics and our website address does not appear anywhere on the parcel! We went a great length to keep the packaging as discreet as possible, so we are asking the customers not to post any pictures of the packaging material online.

Can you ship to PO Box Addresses?

With USPS we can ship to P.O. Box addresses within the US. Please make sure all information is included when you are placing your order. Unfortunately, UPS doesn't ship to P.O. boxes.

My order says delivered but I don’t have it?

Once your package is handed to the delivery service/shipping company and scanned in, we have fulfilled our end and won’t be liable in the case of non-delivery.

It is YOUR responsibility to make sure your order can be delivered successfully to a secure location, e.g. with a package lockbox/smart parcel locker or in person.

Returns

Returns Policy

Seeds are live products so need to be treated so with due care and attention. In our care they are stored correctly and have a shelf life longer than the time between reproduction runs.

Before leaving our facility seeds pass several stages of quality control, and are subjected to at least two germination tests to ensure viability. Only once we see a germination rate higher than 90% do any seeds leave our facility for general sale.​

WE DO NOT GUARANTEE OR WARRANTY OUR SEEDS!

There are many conditions whereby 90% germination rate will not be achieved, as mentioned above they are a live product and we're not thereto assist with germination once they are in your hands.​

However for all Mephisto Genetics direct orders we include extra seeds per pack and freebies with all orders to give you every chance possible to get successful results from our company. Think of these freebies and extra seeds as a friendly insurance.

And these freebies are also not guaranteed, and we are under no obligation to replace any orders.

Returning your order

We would actually not wish for any seeds to be returned by post, as the journey though the postal system can be detrimental to these delicate live products.

If you have any problems with your order then we suggest you contact us using the Orders and Returns page and (if possible) send us photos of the package and merchandise that has the problem, this way we're able to rectify the situation a lot quicker.

Returning Other Items Purchased Through Our Website

If you need to return other items like stickers or apparel bought on this website, for any reason we will swap or refund your item, under the following conditions:

The item is unused

You send us photos of the item, including packaging

No more than 21 days has elapsed since purchase

Return postage costs are at your expense

If you have any other problems or queries then feel free to contact us, using the Orders and Returns form and we will get back to you within a normal working day.

 

Thank you

Get in Touch

Contact us for any questions. We'll do our best to get back to you as soon as possible.

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